Login Issues - FAQ

I forgot my password. How can I reset it?

Click “Forgot Password” on the login page.
Enter your registered email.
Follow the reset link sent to your inbox.
Create a new password and log in again.

I didn’t receive the password reset email. What should I do?

Check your Spam/Junk folder.
Make sure you entered the correct email address.
If you still don’t receive it, contact your HR/admin to verify your account.

I forgot my email/username. How can I log in?

Ask your Manager/Administrator to confirm the email address linked to your account.

I entered the correct credentials but still can’t log in. Why?

Possible reasons:

Your account is inactive or suspended
👉 Contact your Manager/Administrator to reactivate.
Your browser cache or cookies are blocking login
👉 Try clearing cache or using incognito mode.
You are using an unsupported browser/device
👉 Use the latest version of Chrome, Safari, or Edge.<.li>

Why does the screen look different after I log in?

You may have logged into the Desk view instead of the Portal.
👉 To return to the Portal, click your profile icon on the top right corner and select “Portal”. You’ll then be redirected and can access the Portal as usual.