Attendance & Timeclock FAQ
What is the Attendance feature used for?
The Attendance feature helps you track employee working hours, including clock-in, clock-out, overtime, and absences. It ensures accurate records for payroll, compliance, and performance management.
How do I set up the Attendance feature?
To start using the Attendance feature, your role must be TreeAMS Site Admin, or TreeAMS Site User with the sub-role TreeAMS Network Manager. Once you have the correct role, you can configure the settings: 📺 Watch the video tutorial to see the full step-by-step setup guide.
Why can’t I clock in?
Common reasons include:
- You are outside the allowed clock-in location.
- Your internet connection is unstable.
- Location access is not enabled for TreeAMS on your device or browser.
- You are not part of a team with attendance enabled. Check with your manager or admin.
Can I request time off through Attendance?
No. Time off (leave, sick days, vacation) should be requested through the Leave Management feature which still under development, but it may be added in the future. Attendance only tracks working hours and absences.
How do I check my attendance history?
- On Portal, go to Team > Attendance > My Attendance or Team Attendance
- Select the date from the calendar.
- Choose your location (if your company uses multiple locations).
- Your records will be displayed for the selected date and location.