Attendance Feature – FAQ
What is the Attendance feature used for?
The Attendance feature helps you track employee working hours, including clock-in, clock-out, overtime, and absences. It ensures accurate records for payroll, compliance, and performance management.
How do I set up the Attendance feature?
To start using the Attendance feature, your role must be TreeAMS Site Admin, or TreeAMS Site User with the sub-role TreeAMS Network Manager. Once you have the correct role, you can configure the settings: 📺 Watch the video tutorial to see the full step-by-step setup guide.
Why can’t I clock in?
Common reasons include:
- You are outside the allowed clock-in location (GPS/geofencing)
👉 Make sure you are within the designated site/office area. If you believe the location settings are incorrect, contact your admin. - Internet connection issues
👉 Ensure you have a stable internet or mobile data connection before clocking in. - Your device/browser has not granted location access to TreeAMS
👉 Check your device or browser settings and allow TreeAMS to access your location. Without this, the system cannot verify your position for clock-in.
Can I request time off through Attendance?
No. Time off (leave, sick days, vacation) should be requested through the Leave Management feature which not available in Attendance for now, but it may be added in the future. Attendance only tracks working hours and absences.
How do I check my attendance history?
- On Portal, go to Team > Attendance > My Attendance or Team Attendance
- Select the date from the calendar.
- Choose your location (if your company uses multiple locations).
- Your records will be displayed for the selected date and location.